Welcome to Guava Managed Services
Human. Hybrid. High-Performing.
Guava Managed Services delivers Australian-led, AI-enabled managed services in partnership with IICL, thus combining local accountability with global delivery scale.
We help mid-sized and mission-driven organisations run digital platforms with stability, governance, and continuous improvement.
The Next Evolution in Managed Services
Most managed service providers focus on tickets.
We focus on outcomes.
Guava Managed Services was established to provide something different:
Onshore leadership and governance
Offshore technical depth and scalability
AI-enabled operational capability
Structured service delivery discipline
Together, Guava and IICL deliver what the Australian market wants most:
Big enough to deliver and close enough to care
Our Delivery Model
Onshore: Guava Leadership
Client engagement and relationship management
Service delivery oversight
SLA governance and reporting
Executive accountability
Offshore: IICL Technical Capability
Application and platform support
Cloud and infrastructure operations
DevOps and data services
AI and automation enablement
This integrated model provides:
Cost-effective scalability
Clear lines of accountability
Defined governance cadence
Transparent performance reporting
Hybrid does not mean distant. It means structured, integrated, and accountable.
Who We Work With
We support mid-sized and mission-driven organisations, including:
Health and research
Education and training
Energy and sustainability
Not-for-profits and government-funded entities
Common challenges we address:
Legacy or hybrid systems that are difficult to maintain
Limited internal capacity for AI adoption and modernisation
Cloud environments lacking governance or cost discipline
A need for accountable, Australian-led service without enterprise MSP pricing
Sound attractive, then book an initial conversation.
Our Services
Managed Services reimagined for the Mid-Market
Guava Managed Services delivers structured, hybrid digital operations for Australian organisations that need stability, scalability, and modern capability without enterprise complexity or cost.
In partnership with IICL, we combine local leadership with global technical depth to deliver managed services that are accountable, capable, and close.
Our Core Service Pillars
Application & Platform Support
We provide Tier 2–3 support across modern and legacy environments to ensure your core platforms remain stable, secure, and continuously improving.
Includes:
.NET, SQL, SharePoint, Power BI and related platforms
Bug fixes, patching and enhancements
Technical debt management
Environment administration
Documentation and operational runbooks
We don’t just maintain systems; we improve their resilience and performance over time.
Cloud & Infrastructure Management
Your cloud environment should be governed, optimised and visible to leadership.
We manage Azure and hybrid infrastructure with discipline and transparency, including:
VM, storage and identity management
Monitoring and alerting
Backup oversight and validation
Performance optimisation
Cost hygiene and optimisation reviews
IAM and policy governance
Hybrid infrastructure requires structured oversight not reactive support.
End-User & Service Desk Support
We provide responsive Tier 1–2 support designed for mid-sized organisations that need reliable service without losing personal connection.
Includes:
Email, phone and portal-based support
Ticket triage and resolution
Access and provisioning management
Knowledge base maintenance
User satisfaction tracking
Support is delivered through a hybrid model, yet it always feels local and accountable.
Service Delivery & Governance
This is where we really differentiate.
Every engagement includes structured service leadership and governance, ensuring operational clarity at all times.
Includes:
Dedicated Service Delivery oversight
SLA and OLA design
Monthly performance dashboards
Incident trend analysis
Risk and escalation management
Quarterly continuous improvement reviews
Managed services should create confidence not ambiguity.
AI & Automation Support
AI is now part of modern IT operations. We help organisations govern and operationalise it responsibly.
Includes:
Microsoft Copilot and ChatGPT governance
Prompt library validation and control
Power Automate and Logic Apps management
Workflow automation oversight
AI usage tracking and model health checks
We help clients move from experimentation to structured AI-enabled operations.
Extended Capability (available as required)
For organisations needing broader operational support, GMS also provides:
Data & Reporting Operations
Power BI governance, SQL administration, ETL support, dashboard oversight.
DevOps & Delivery Support
CI/CD pipeline support, release coordination, environment management and rollback control.
Security Operations (Light MSSP)
Patch and vulnerability management, identity governance (MFA, RBAC), incident coordination, compliance alignment.
Legacy System Care & Transition
Stabilisation of older environments with structured transition or modernisation pathways.
Fractional Capability-as-a-Service
On-demand PMs, BAs, Data Analysts and Architects, embedded with retained flexibility.
ESG & Digital Sustainability Operations
Delivered in alignment with Guava Sustainability Services, ESG platform management, emissions tracking
The Hybrid Advantage
Guava Managed Services operates in partnership with IICL
Guava leads client engagement, governance and accountability.
IICL provides scalable technical depth and AI capability.
The result:
Cost-effective scale
Clear ownership and escalation pathways
Defined governance cadence
Transparent reporting
Hybrid does not mean distant. It means structured, integrated, and accountable.
Meet the Principals
Bringing together Australian leadership and global delivery expertise in one unified partnership
Mark Lowy
Guava Group Founder & GMS Australian Lead
Kutumbarao Rao Meka
CEO, IICL
Ready to Extend Your Team’s Capacity?
If your organisation is:
Managing legacy or hybrid complexity
Under-resourced internally
Exploring AI-enabled operations
Seeking accountable, Australian-led service
Let’s have a structured conversation.
Part of the Guava Group
Guava Managed Services forms part of the Guava Group, a collective of advisory practices spanning sustainability, project delivery and professional capability. This connection provides access to complementary expertise and scale, while allowing GPD to remain focused on its specialist discipline.
The Portfolio
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